[City of Trenton] Trenton Cable TV Survey

CABLE TELEVISION QUESTIONNAIRE

The City of Trenton wants to make sure that you are provided with the best cable television system and service possible. Please take some time to fill out this Questionnaire so the City can have your valuable feedback.

Are you presently a subscriber to cable television?

Yes

Not Available

If yes, who is your cable provider and where are its offices located?

If no, why do you not prescribe?

Have you ever used a different cable provider in the past?

Yes

If yes, who was that provider and why did you cancel/change that provider?

If yes, how does your current provider compare to the prior company?

Better

Worse

Same

Why do you subscribe to cable television?

No reception or poor reception without it

Movies

Variety of programs

Sports

Other

Other reason:

Are you satisfied with your local cable service?

Yes

If not, what is your major complaint?

Have you had any problems with your cable service in the past year?

Yes

If yes, which of these problems have you had in the past year?

Complete loss of cable for less than 5 minutes

Complete loss of cable for more than 5 minutes but less than an hour

Complete loss of cable for more than an hour

Equipment problems

Picture quality poor on all stations

Picture quality poor on certain stations

Other

Other problems

Would you say outages occur...

Frequently

Only during bad weather

Occasionally

Hardly ever

If you have experienced outages, have you ever received reimbursement or credit on your bill for an outage?

No, I have never asked

No, I have asked and the Company refused

Yes

Has a cable company field technician made a service call to your home in the past two years?

Yes

For what reason?

How many days did you wait for a service appointment?

Less than one day

1 to 2 days

3 days or longer

If longer than 3 days, was it for a specific appointment (e.g., Saturday, at your special request)?

Yes

Have you ever attempted to contact the cable company by telephone?

Yes

If yes, were you able to get through?

Yes

If you were able to get through, how long did it take?

Less than 5 minutes

More than 5 minutes but less than 10

More than 10 minutes but less than a half hour

More than a half hour

Please use this space to describe any telephone contact you have tried to have or did have with your cable provider.

Have you visited your cable provider's store or offices?

Yes

What is the primary reason you do not go to the store?

Other

How did you travel there?

Private car

Uber/Lyft

Public Transportation/Bus

Other

How long were you at the store before you were waited on?

less than 5 minutes

more than five minutes, but less than 10 minutes

more than 10 minutes

Once you were greeted by a worker, were they able to solve your problem/issue?

Yes

If they were able to solve your problem/issue, how long did it take?

Less than 5 minutes

More than 5 minutes but less than 15 minutes

More than 15 minutes but less than a half hour

More than a half hour

If they were not able to solve your problem/issue, what was the reason?

Worker did not know what to do

Worker said it could not be solved

Worker said he/she needed more time

Worker said he/she needed more information

Other

Other reason

How far is the store from your house?

Less than a mile

More than a mile but less than five miles

More than five miles but less than ten miles

More than ten miles

Have you had any billing problems with your cable company?

Yes

If yes, please explain

Please rate the service of your cable provider in the following areas:
(G = Good; S = Satisfactory; P = Poor; N/A = Not Applicable)

Service of your cable provider
	G	S	P	N/A
Reception	Reception/G	Reception/S	Reception/P	Reception/N/A
Routine service response including installation	Routine service response including installation/G	Routine service response including installation/S	Routine service response including installation/P	Routine service response including installation/N/A
Emergency service response	Emergency service response/G	Emergency service response/S	Emergency service response/P	Emergency service response/N/A
Telephone accessibility	Telephone accessibility/G	Telephone accessibility/S	Telephone accessibility/P	Telephone accessibility/N/A
Billing adjustments	Billing adjustments/G	Billing adjustments/S	Billing adjustments/P	Billing adjustments/N/A
Courtesy of employees	Courtesy of employees/G	Courtesy of employees/S	Courtesy of employees/P	Courtesy of employees/N/A
Basic programming selection	Basic programming selection/G	Basic programming selection/S	Basic programming selection/P	Basic programming selection/N/A
Premium programming selection	Premium programming selection/G	Premium programming selection/S	Premium programming selection/P	Premium programming selection/N/A

Have you ever watched public, educational and governmental ("PEG") access programming?

Yes

Would you be interested in seeing more programming about Trenton?

Yes

Rank local programming in order of importance to you on a scale of 1 to 5:
(1 = Not Important; 5 = Very Important)

Local Programming Importance
	1	2	3	4	5
Local News	Local News/1	Local News/2	Local News/3	Local News/4	Local News/5
Board of Education meetings	Board of Education meetings/1	Board of Education meetings/2	Board of Education meetings/3	Board of Education meetings/4	Board of Education meetings/5
Local public opinion	Local public opinion/1	Local public opinion/2	Local public opinion/3	Local public opinion/4	Local public opinion/5
Senior citizen programs	Senior citizen programs/1	Senior citizen programs/2	Senior citizen programs/3	Senior citizen programs/4	Senior citizen programs/5
Children's programs	Children's programs/1	Children's programs/2	Children's programs/3	Children's programs/4	Children's programs/5
Local sports	Local sports/1	Local sports/2	Local sports/3	Local sports/4	Local sports/5
Educational programs	Educational programs/1	Educational programs/2	Educational programs/3	Educational programs/4	Educational programs/5
Council meetings	Council meetings/1	Council meetings/2	Council meetings/3	Council meetings/4	Council meetings/5
Other	Other/1	Other/2	Other/3	Other/4	Other/5

If other:

How important are the following to you:
(1 = Not Important; 5 = Very Important)

Importance
	1	2	3	4	5
Having a cable store/office in the City of Trenton	Having a cable store/office in the City of Trenton/1	Having a cable store/office in the City of Trenton/2	Having a cable store/office in the City of Trenton/3	Having a cable store/office in the City of Trenton/4	Having a cable store/office in the City of Trenton/5
Expansion of channel capacity/programming	Expansion of channel capacity/programming/1	Expansion of channel capacity/programming/2	Expansion of channel capacity/programming/3	Expansion of channel capacity/programming/4	Expansion of channel capacity/programming/5
Quality of service	Quality of service/1	Quality of service/2	Quality of service/3	Quality of service/4	Quality of service/5
Cost	Cost/1	Cost/2	Cost/3	Cost/4	Cost/5
Local Programming (Educational)	Local Programming (Educational)/1	Local Programming (Educational)/2	Local Programming (Educational)/3	Local Programming (Educational)/4	Local Programming (Educational)/5
Local Programming (Governmental)	Local Programming (Governmental)/1	Local Programming (Governmental)/2	Local Programming (Governmental)/3	Local Programming (Governmental)/4	Local Programming (Governmental)/5
Local Programming (Public)	Local Programming (Public)/1	Local Programming (Public)/2	Local Programming (Public)/3	Local Programming (Public)/4	Local Programming (Public)/5
Council meetings	Council meetings/1	Council meetings/2	Council meetings/3	Council meetings/4	Council meetings/5
Other	Other/1	Other/2	Other/3	Other/4	Other/5

What types of additional programming services would you like to see?

Sports Programming

Informational & Educational Programming

Cultural Programming

Children's Programming

First Run Popular Movies

Music Programming

Other

please use this space to provide any additional comments you would like to make.